Refund policy

Unboxing Video Requirement

To ensure a smooth and fair claims process, we strongly recommend that customers record a clear, uninterrupted video while opening (unboxing) the package immediately upon delivery.

This video should clearly show:

  • The sealed package before opening.

  • The shipping label on the package.

  • The complete unboxing process without any cuts or edits.

  • The condition of the product received.

Please Note:

  • An unboxing video is mandatory for claims related to damaged, missing, defective, or incorrect products.

  • Return or refund requests for damaged, missing, or wrong items may not be approved if a valid unboxing video is not provided.

  • This requirement helps us verify claims quickly and protect both our customers and our business from fraudulent claims.

If you receive a damaged or incorrect product, please email your unboxing video, photos, and order details to info@minimates.co.in within 2 days of delivery.

This clause is commonly used by eCommerce stores selling baby products, electronics, and other consumer goods, and it helps reduce fraudulent return claims while making the policy clear for customers.